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Complaint(ECIB)
 
E-CIB related complaints
 For e-CIB related complaints, you may contact us through the following channel:

Complaint Form (Personal)

Name：

Contact No.：

Type of Complaint：

Email Address：

In detail：

(Give the background of the complaint and the questions in not more than 1600 characters)

Verification Code：

 We will acknowledge your complaint within 48 hours and provide a formal response within 7 working days. Upon resolution, we will notify you by email or by phone.
 *Please note we accept e-CIB complaints from ICBC customers only. If you are not an ICBC customer, kindly contact your account bank for inquiries and complaints.
 *For non-ECIB complaints, please send email our complaint mailbox.
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