Dear customer,

To further improve the effectiveness and fairness of the banking system, SBP has developed a Portal and Mobile App namely ‘Sunwai- a customer complaint management service’ with an aim to facilitate customers in the lodgment of your complaints with the Bank. “Sunwai” can be accessed through web browser (https://sunwai.sbp.org.pk) as well as mobile application, both for Android and iOS users.
Call +92-(21)-1111-95588 for any assistance.

Regards

ICBC Pakistan Operations